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Customers are influenced to make decisions and purchases by the experience and interaction they have with you…starting, and sometimes ending, with your website.

What kind of online service experience do you give your customers?

Recent online consumer studies have shown a direct correlation between positive online experiences and customers being able to quickly find what they want.

How do your customers find what they want on your website?

Typical search and knowledge base applications are generally more frustrating than helpful to consumers. Static FAQ documents do little to improve the dynamic between your customers and the information they seek on your website.

The Q-go application:

• Allows web visitors to ask questions in their own words
• Deciphers the intention of those words
• Produces a relevant and accurate response, as well as contextual offers

With one simple click, the customer chooses the answer that he or she is seeking; no additional navigation is necessary.

Questions are tracked using the Q-go analytics tool.  This tool applies industry knowledge to analyze the question and offer insight into customer needs, interests and expectations.

We’re specialists in the airline industry.

Q-go uses a highly developed industry specific dictionary of words, terminology and phrases that are typical to the airline industry in addition to the millions of consumer interactions logged by the company with their current airline partners. 

Q-go's application:

• Guarantees immediate reductions in call center costs
• Provides a better online experience for your customers
• Increases online conversion through intelligent cross-selling