“...an extra $19 million in sales and services costs that could have been avoided
if the website had enabled users to complete their goals online.”
Megan Burns, Forrester Research*
Online Sales
According to statistics, the population of shoppers using website search on an e-commerce site spend 270% more than their non-searching counterparts.
The bottom line: customers who search and quickly find what they are looking are the customers who buy.
Q-go searches result in an online conversion four times higher than the conversion from traditional keyword search solutions.
Q-go’s online customer service application:
- Understands the real meaning, the question behind the question
- Can distinguish between a request for information and a complaint
- Understands when a person is ready to make a purchase
When your customer is ready to make a purchase, Q-go’s application leads them to what they want.
Only the most accurate and relevant results are displayed along with targeted contextual cross-selling ads which both net higher online sales.