“...an extra $19 million in sales and services costs that could have been avoided
if the website had enabled users to complete their goals online.”
Megan Burns, Forrester Research*
Telecommunications Home
Customers are influenced to decision and purchase by the experience and interaction they have with you…starting, and sometimes ending, with your website.
What kind of online service experience do you give your customers?
Recent online consumer studies have shown a direct correlation between positive online experiences and customers being able to quickly find what they want.
How do your customers find what they want on your website?
Typical search and knowledge base applications are generally more frustrating than helpful for consumers. Static FAQ documents do little to improve the dynamic between your customers and the information they seek on your website.
The Q-go application:
- Allows web visitors to ask questions in their own words
- Deciphers the words
- Produces a relevant and accurate response, as well as contextual offers
With one simple click, the customer goes to the answer he or she is seeking; no additional navigation is necessary.
Questions are tracked using the Q-go analytics tool, and the tool applies industry knowledge to analyze the information and offer insight into customer wants, needs and expectations.
We're specialists in the telecommunications Industry.
Q-go uses an industry specific dictionary and database of words, terminology and phrases that are typical to the telecommunications industry in addition to millions of consumer interactions logged by the company with their current telecommunications partners.
Q-go’s application:
- Guarantees immediate reductions in call center costs
- Provides a better online experience for your customers
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Increases online conversion through intelligent cross-selling